Glad to see I'm not the only one having problems with them, I'd hate to think that they were singling out members of the Imperial Galactic Navy Remnants for their customer dis-service, see Telewest Review: "I hate them with a passion reserved only for them!" and of course Incompetence, thy name is Telewest, not forgetting Telewest help desk and organisational incompetence.
A little corner of the Empire on the web.